Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@Isotoqgear.com. Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@Isotoqgear.com
We want you to be happy with your ISOTOQ purchase.
Returns are accepted within 30 days of delivery.
To qualify for a return, the item must be:
- New and unused
- In its original condition
- Free from damage, odors, stains, or signs of wear
- Returned with all original parts and accessories
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is due to an error by ISOTOQ.
Once the returned item is received and inspected, approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund.
Damaged or Incorrect Orders
Contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect.
Email:
Include your order number and clear photos of the issue.
Non-Returnable Items
We cannot accept returns for items that:
- Have been used
- Have been intentionally damaged
- Have been modified
- Are returned more than 30 days after delivery